Dropped my vehicle off at 11:45am for an oil change. I came back at 2:30pm and my car is STILL on the lift with all the tires off. OIL CHANGE!!!!! I didn't ask for rotation or anything. OIL CHANGE. 3hrs later and still on the lift. Ohhh and while sitting there waiting, a huge cockroach fell from the ceiling onto my head down my arm and onto the floor. Why is this the worst experience I've ever had getting ONLY and oil change!?

Extremely Disappointed with Pep Boys Baldwin (Store #283) I had a terrible experience at this Pep Boys location. I purchased two new tires in August 2023 along with the Road Hazard Warranty, which is supposed to cover repairs and replace the tire if it can't be safely repaired. Fast forward several months later, I brought my vehicle back because one of the tires was damaged. Instead of honoring the warranty and replacing the tire, they just patched it. Not only was the patch job a temporary fix, but now the tire sensor (TPMS) on that wheel doesn’t work—something that wasn’t an issue before their repair. I paid for the protection plan in good faith, expecting quality service and peace of mind. Instead, I got a patch, a malfunctioning sensor, and a runaround. When I contacted the store about the issue, I was met with little concern and no resolution. If you’re thinking about trusting this location for tires or warranty coverage—don’t. They do not stand behind their work, and their lack of accountability is unacceptable. Take your car and your money somewhere that actually values customers.

One of their shops installed a clutch so bad it ended up frying my transmission. Old hardware was used, hardware missing, pilot bearing destroyed and left in place, hose crimped between the engine and transmission, alignment dowel not installed, etc. They denied the claim, even though there is photographic evidence of the bad installation. I have been trying to speak to someone at their corporate HQ for nearly two weeks and all I get is "someone will contact you within 24 hours" but no one ever does. Their corporate claims rep was extremely condescending, rude and unprofessional. I put in a call back request in to her supervisor and have been ignored. Put a call back request in to the regional manager, again ignored, several call back requests to their corporate HQ for someone in "leadership" to call me, also ignored. For a company that was founded by Navy veterans in 1921, it's pretty crappy customer service to ignore a 19 year retired Army vet at every turn. Worst company / customer service ever. Avoid all Pep Boys stores at all costs. I now have a nearly $10k bill to replace the transmission in my car because of this company and they refuse to even speak to me at this point. The photos provided were taken by a Ford tech after having given Pep Boys two chances to fix their installation mistake. These photos were taken as the Ford tech was going through diagnosis, but Pep Boys denial letter stated that they "found no negligence" on the part of their employees or shop. Absolutely unreal.

I was told I was going to have work done under warranty if my spark plugs and coils were bad when they initially looked into my car when I dropped it off. I told them that the car was misfiring cylinders. The person told me they would look at it and if it was indeed the coils and spark plugs they would fix it for free and have it ready by 5:00 when I dropped it off the day prior. After nobody reaching out to me and me having to call them several times they did nothing besides tell me at clothes when I reached out to them before they locked up that it was basically what I told them. When I asked them why they did not do the work because it was under warranty they all the sudden changed their tune because they forgot that it was under warranty and decided let's do some deep diving even though I was supposed to have my car back that day. 3 days later they went back on what they told me and said they weren't going to honor the warranty. Then I reached out to the corporate office The corporate office runs as well as their actual shops. Shady, no ownership on issues at the shop does, and just the runaround just like everybody else says. I had spark plugs and coils done 9 months ago. They checked my engines and everything was perfect. Now the spark plugs and coils are fouled and they are supposedly under warranty. But instead of honoring the warranty they wanted to do some deep diving and after 3 days of my car in the shop They concluded that they don't have to honor the warranty because of low pressure causing the misfires. They don't want to look into the fact that if they install the coils and spark plugs in correctly that over the period of 9 months it could indeed cause the low pressure. So basically everything is worse since I have taken it in there and they won't even honor the warranty or give me a refund. And then after reaching out to the corporate office I had to reach out several more times to get them to reach back out to me. Just for them just to tell me that they're not going to do anything because the shop said that's what they found. Of course they're not going to look into the fact that the technicians all across the board in their whole company including this shop are inconsistent and could possibly make mistakes. Absolutely terrible company wish I never went there but you know how hindsight works. Do not, I repeat do not go to Pep Boys. Unless you want to just waste money and then have your car be worse than it was initially. Read all the reviews on this page and it is very consistent with one thing. How terrible this company is.

-On July 4th at approx. 12:00 pm I arrived at the Pep Boys store located on 6808 Davis Circle for a Battery and Wiper Blades. -Around 12:45--1:00 pm I contacted the manager Logan and inquired why it was taking so long with my vehicle -Logan informed me that my vehicle would be out shortly -I received a message on the Pep Boys app stating my vehicle would be ready at 1:15 pm -At 1:20 my vehicle was still not finished -I walked around by the garage bay doors and I see my vehicle parked outside the garage bay doors -The technician stated he had to drive my vehicle five/six miles down the road to clear the codes -TECHNICIAN (M) stated HE CALLED A FRIEND OF HIS A MASTER TECHNICIAN ON THE PHONE TO INQUIRE ABOUT HOW TO RESET THE CODES -I contacted MANAGER (L) and asked for his supervisor's name. -MANAGER (L) was hesitant to provide his supervisors name until I informed him that was going to call the CORPORATE OFFICE -My vehicle was driven around to the front of the store. My power steering light, battery light and check engine were all on. -I left my vehicle at Pep Boys overnight -July 5th I returned to Pep Boys at 1200 noon to retrieve my vehicle -TOO MY SURPRISE THE VEHICLE WAS NOT FINISHED -I was informed by manager (L) THAT A FUSE SWITCH/BOARD WAS BLOWN -Logan stated he contacted another AUTO PARTS store for the part -Through my investigation it was determined that a phone call was made to Leith Volkswagen for the auto part. -The service department gentleman at Leith Volkswagen stated "someone just called here one minute ago asking for the same part" -I called the Pep Boys Complaint line on July 4th and 5th. I have yet to speak with anyone from the corporate office. -I have called the Regional Manger cellphone number and left several messages.

If I could give less than one star, I absolutely would. My entire experience with Pep Boys — starting at the Mableton location and ending with the Austell shop — has been nothing but a complete headache. What began as a simple oil change turned into a frustrating, drawn-out ordeal. The staff has been consistently unprofessional, giving conflicting information and showing a complete lack of customer care. After confirming with them that I would be there to pick up my car by 7 PM — and being told they close exactly at 7 — I made sure to arrive no later than 6:57 PM. I even took photos to document the time. Not a single employee was in sight. Doors locked. Lights on. Open sign on. Completely abandoned. To make matters worse, after spending nearly $2,000 on service, I still have a warning light on my dashboard. That’s completely unacceptable. Honestly, it’s not even surprising at this point. When I first went to the Mableton location, I had a bad feeling about how things were run — and sure enough, that shop has since gone out of business. Now, the Austell location is barely functioning with only one person working there. I will never return to Pep Boys. The entire experience has been a waste of time, money, and patience.

You guys did my front brakes one year ago... 4000 miles ago. This inspection a year later, you said I needed my front brakes done... You wouldn't pass my inspection without having my front brakes done. You also charged me and ran an emissions test on my car that wasn't expired till 2026 so how many people are you scamming like this.

Mansfield/Ontario Ohio Scam I took my Subaru Forester there for new tires and a battery last Saturday. I was quoted a little over $1000 on the phone for both but when I got there, Anthony told me that price was only for the tires. I should not have ignored this red flag, but I did and I allowed them to take the car to put tires on it and they told me it would be done in about an hour. After an hour and a half I received a phone call saying that they just started working on my car and that four of the lug nuts were cross threaded, and they wanted hundreds of dollars to fix the studs. The last people that serviced my car was the Subaru dealership and I’ve never had any issues there before, so I was fairly confident that Subaru had not crossed threaded. I went back to Pep Boys and to stop the service on my car and I told them I was no longer interested in the new tires. I’ve had family members have issues with services at Pep Boys, but never tires. I was worried that they were now doing the same thing they had done to my Family member. My family member previously took a vehicle to Pep Boys for service and was told their turbo was cracked and it would be thousands of dollars to fix, but when they took it to another mechanic, there was nothing wrong with the turbo. I also had another family member that took the car there for service and Pep Boys said there was several things wrong with it and my family member ended up paying hundreds of dollars and later found out that the parts Pep Boys replaced were not the parts that needed repair. But like I said, I’ve never had any issues getting tires, but I realize now that Pep Boys scams people. After the technician, Anthony, put the wheels back on my car I asked him to confirm exactly how many lug nuts were cross threaded, and on which wheel. He said there were two cross threaded on the drivers front and one cross threaded on each rear. I took my car to Buttons today, they’re great by the way, and he was found that I now have seven cross threaded lug nuts. I believe Pep Boys cross threaded the first four lug nuts to get additional hundreds of dollars on my service. However, I do have proof that they cross threaded at least three additional. I have the technician, Anthony, from Pep Boys in Mansfield Ohio on camera saying only four were cross threaded so he crossed right at minimum and additional three.