I ordered a pair of Jordans during Shoe Palace’s Cyber Monday sale 2024. Once I opened the box, there’s no paper covering the shoes and all I see is “stretch marks” on the shoes as it has been worn. I picked up one shoe and saw the toe of the shoe is ceased like someone tipped toed in them. I emailed Shoe Palace and I did receive a response saying I will receive a prepaid label to get my full refund. 48+hrs later, called and replied to email, no response. Worse customer service ever! I hope Shoe Palace bankrupt and vanish!!!!

⚠️‼️DO NOT ORDER‼️⚠️I RECENTLY ORDERED A PAIR OF AIR Jordan 1 Retro High OG Black Toe REIMAGINED RECEIVED MY ORDER IN THE WRONG SHOE BOX IT CAME IN A STANDARD BLACK AIR JORDAN BOX AND THEIR NOT SUPPOSE TO IF YOU KNOW ANYTHING ABOUT THIS PARTICULAR SHOE YOULL KNOW THAT THEY COME IN SOMETHING COMPLETELY DIFFERENT. THIER CUSTOMER SERVICE IS THE BY FAR THE WORST IVE EXPERIENCED.. NOT TO MENTION I HAD TO WAIT ON HOLD FOR ABOUT 20-30 MINUTES JUST TO SPEAK TO SOMEONE AND WHEN I GET THROUGH I GOT THE AROUND EXUSE BY “HENRY THE SUPERVISOR” WHICH HE TOLD ME THAT THE VENDOR WHICH IS NIKE WERE THE ONES WHO SHIPPED IT TO THEM LIKE THAT WHICH ITS BULLSHIT HE PLACES ME ON A BRIEF HOLD TELLS ME HE”LL GIVE ME A CALL BACK. I CALLED NIKE MYSELF AND TOLD THEM THE ISSUE AND THEY STATED THAT THEY DONT DO SUCH A THING I CALLED THE NEXT DAY WAITED ANOTHER 20 MINS GOT TOLD THAT THE ISSUE WAS NOTED AND I SHOULD GET A CALLED BACK ….NEWS FLASH PEOPLE I NEVER GOT A CALL BACK… WAITED ANOTHER DAY OF COURSE ANOTHER 20-30 MINS TO GET THROUGH. I SPEAK WITH SOMEONE NAMED EVELYN I TELL HER THE SITUATION SHES GIVES ME A EMAIL TO SEND HER WITH THE IMAGES SO THAT THIS IMAGINARY REVIEW TEAM CAN REVIEW IT MIND YOU IVE ALREADY EMAILED THEM MORE THAN TWO TIMES ABOUT THE SITUATION AND NEVER GOT A RESPONSE THEIR NOT RELIABLE AND GIVE ISSUES FOR THE SIMPLEST THINGS THE AMOUNT OF FRUSTRATION IS BEYOND ME. I CALLED TODAY AND OF COURSE “HENRY THE SUPERVISOR “ ANSWERS AND I SAY “ UM HELLO HENRY IS THIS YOU ?? DO YOU REMEMBER ME ?? YOU SAID YOU WERE GOING TO GIVE ME A CALL BACK AND IM STILL WAITING , CALLED EARLER TODAY ABOUT THE ISSUE AND WAS TOLD ILL GET A CALL HE GIVES ME ANOTHER EXCUSE SAYING THAT HELL GIVE ME THE RETURN LABEL BY THE END OF THE DAY I TELL HIM OK AND IF I DONT RECEIVE IT THEN IM GOING TO HAVE TO CALL AGAIN TOMORROW THEN! HE TELLS ME OK THEN THATS WHAT YOUR GOING TO HAVE TO DO! DISGUSTING .. LISTEN PEOPLE SAVE YOUR TIME AND TROUBLES ❗️DO NO ORDER FROM HERE !

**WARNING: Avoid Shopping at This SHOE STORE I recently purchased a pair of Nike shoes and have been attempting to return or exchange them for over two weeks. Despite numerous attempts, including multiple phone calls and emails, I have consistently encountered difficulties in reaching customer service. When attempting to contact the company, I have been unable to reach the phone number provided. Additionally, calls have been disconnected, and emails have gone unanswered. The initial email I received instructed me to provide the packing slip, which I duly did. However, I have yet to receive a response within the promised 24-48 hours.

I’d give no stars but you have to click something to review. I had an issue with a missing package and not only did it take a month for a response, but there’s also “nothing they can do” to help so I have to pay for shoes I never received still. I placed an order, decided I wanted to cancel it and was told I’m not able to after days of it sitting and not being processed. Then when my shoes “arrived”, they were someone else’s in the house order with MY tracking number attached to it. Even though I’ve ordered plenty of times before, there’s nothing they can do since an order with my tracking number was delivered. I don’t know who did my order or whatever, but this has been terrible service. Now I’m stuck paying for a product that I never received. Just another poor way to try and get sneakers nowadays. I won’t be ordering again because I know now if there’s an issue, I won’t get any help. You live and you learn I guess.

I do not recommend. The package received have not contained 2 of 3 ordered products. The customer service does not exists neither via phone nor email. Highly disappointed, still have not received my money back.

I will never order from this site ever again. Customer service completely sucks, you can’t get in contact with no one. Numbers are not in service and they don’t respond to emails. I placed 2 orders in March, one pair was damaged and the other, the sneaker box was crushed because they packaged it in a bag. They just take your money and don’t care about the quality of service. I would not recommend them.

Joke of a company. Thank goodness I ordered through PayPal so I could get a refund. Customer service sucks and won’t answer the phone. Heck, you can’t even cancel your order through their website. Stay far away.

I’d give zero stars if I could. Avoid shopping at shoepalace.com at all costs. I bought two pairs of Nikes from online and when they arrived to my house, the boxes were damaged, one of the shoes was dirty, and another shoe had scuff marks. They aren’t helpful on the phone if they do answer and will just say they’ll assist but won’t actually do it. I shipped my order back to them after sending them pictures of the issues I just mentioned and was told I’d receive a refund over the phone. They mentioned once they receive the products back, they will refund me. I have proof that my return was delivered back to them on March 28. I am writing this review as of April 12. They still never refunded my money. I’ve repeatedly tried to reach out to them via phone call and email and they intentionally ignore everything. I now have to dispute it with my bank and provide proof that shoe palace scammed me. Do not do business with shoe palace!!!!