Verified 1-800 Contacts Coupons - Save 30% or More
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I’ve had this same company for five years and never had a problem receiving my contacts. The last two months has been a complete nightmare they keep saying they’re being lost in the mail. They’re stuck at a distribution center. I’m over a month without having any contacts I’ve been hospitalized with migraines and had to call out of work in school. Every Manager I spoke to has been unprofessional, not trying to help and pointing the finger to the postal system when I asked to speak to a higher up, they would not give me anybody. I would not suggest using one 800 contacts. There is another company called easy contacts . I am new to their business. I have not received my first purchase from them yet, but it is on the way and I will let everybody know the updates as they come.

Our visit here was for South Valley Optical, but my wife works for 1800 Contacts. If you can put up with phone sales they make zero cold calls and the company offers decent pay and good benefits with a management team that actually cares about their employees. If you're using them as a customer they'll match anyone's price while simply giving the best return policy in the business. Even if my wife didn't work for them they'd be my only source for buying contacts.

I ordered contact lenses from this company by uploading my prescription and selecting two boxes for each eye. Their system automatically matched the prescription to the correct product—no manual input was required. I paid using my vision insurance, which covered the full cost. Soon after, I received an email stating my order couldn’t be processed until I provided my prescription—despite already uploading it. I called customer service (no written record unfortunately) and was told my lenses needed to be "custom made," nearly doubling the price. This was never mentioned at checkout, even though the prescription had already been reviewed and pricing provided and paid. As a result, I had no choice but to reduce the order to one box per eye. The new total came to $276.88. Even after that, I was told I had to pay an additional $24.28 out of pocket, as insurance only covered $250. My insurance provides $300, which had already paid for 4 boxes. I was also told I had received a “10% discount” of $9.69, but that figure is clearly not 10% of the total. When I contacted my insurance provider, they confirmed my benefit covers up to $300 for contact lenses and that they do not limit how much a vendor may discount. I reluctantly agreed to continue with the order because insurance was already involved. But then I received another email stating that my order still couldn’t be processed without a prescription—again. When I contacted customer service, I was told to ignore it. Then I received another message saying it would take 6–8 weeks to fulfill my order when on the online invoice stated 7 days. More emails followed, again claiming they needed my prescription. When I attempted to log into my account, I was told my email wasn’t recognized. I reached out via text, and they sent a password reset link, even though my login was correct. After reading other customer reviews on the Better Business Bureau, I found many people experienced similar login issues, indicating it wasn’t an isolated case. When I finally accessed my invoice, I noticed a $6.99 shipping fee, even though their website clearly advertises free shipping. When I questioned this, I was told the $9.69 discount had been applied to cover shipping. However, that completely contradicted their earlier claim that it was a 10% discount on the order itself. If the discount was to offset shipping, what was the additional $2.70? To make matters worse, they sent me a revised invoice—after the fact—showing two discounts: one for shipping and one for $2.70. This change only added to the confusion. Altering invoices after they’ve been issued is concerning and unprofessional. Later, I was told I missed out on a $10 multi-box discount because I hadn’t ordered two or more boxes. This makes no sense because my original order was for four boxes and the amended order was two boxes. They then offered to send me the remaining two boxes for $239.28, which again seemed like an arbitrary figure based on previous inconsistencies. I’ve reported this to my insurance provider, who is investigating the matter. I also reached out directly to John Graham, the CEO, in hopes that he’s unaware of how poorly customers are being treated, as is quite evident by the numerous negative reviews on the Better Business Bureau website.

I've ordered from 1800 contacts in the past and have been very satisfied with the purchase. However - THIS TIME - having ordered online and provided payment information the order was CONFIRMED with order number and shipping date. When I followed up on shipping the company indicated that the 90 day box (shown on their website) was not available but could be replaced with three 30 day boxes for a substantial increase in price. After challenging the price, the company offered a 30% discount and free shipping but the price was STILL $100 more than the confirmation. The answer was passed off as a manufacturer problem and I should contact the manufacturer. Be careful. I would suggest ordering in person rather than online. My experience did not reflect good faith retailing - 100Contacts did not stand behind the pricing provided online.

First time ordering. -Flawless. -Friendly. -Fantastic service -Financial savings (like HALF the cost of another national vendor for gas permeable contacts ) Love them. I will be back for more.

Dont use them for "Custom Contacts". I placed an order on March 19th, I received an email on April 14th saying my order was ready to be shipped but my payment was declined, called customer service and they stated it was due to it being out of stock/back ordered for so long that it basically dropped the card? I said ok well if I update my card when would I actually receive them because it said it was ready to ship... guy says June 17th, canceled my order right then! I called my eye Dr and asked how long it would take to get my contacts in if I ordered through them... they said a week, and only 3 dollars more than 1-800 contacts... P.s. while waiting for my order I kept checking my email for notifications and received multiple ads that stated my prescription was in stock and I could order them today and get them as soon as a few days... Lies!!!

South Valley Optical is the best! Dr Childs is wonderful, and so are all the staff members.

Just ordered my contacts through 1-800 Contacts and had a fantastic experience. I did everything over the phone or text. Everyone that helped me was fantastic. Their site for their online eye exam was down and they handled the situation so well that I can’t even complain. I’ve never had issues with contacts that I have ordered from them and hope that I will continue to have the same great products and experiences. I will definitely be ordering from them in the future just based on ease of ordering and how well I was treated. 10/10